Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that return shipping fee is paid by the buyer.
You can always contact us for any return question at email@example.com
To fulfill your order as quickly as possible we process orders immediately. Once your order is placed you may not cancel the order.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items are not eligible to be returned, such as cat clothes and dog clothes to avoid cross-infection between pets. The non-returnable policies are also stated in the description of those products, pleasae read them carefully before you make the order. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Please note that shipping fee is not refundable
Please do not hasitate to chat with us or send an email to firstname.lastname@example.org to ask anything! We are always here to help you!